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What is Offshore Managed Services?

Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team. Converga’s Offshore Managed Services give you access to a highly skilled, professional workforce without costs and challenges associated with growing your permanent team.

Converga's Offshore Managed Services
Services we offer
  • Finance and Accounting

    Finance and Accounting

    General Bookkeeping, Accounts Payable and Receivables, Financial Reporting, Bank Reconciliation and Credit Collection and Allocation

  • Administrative and Virtual Assistance

    Administrative and Virtual Assistance

    Data Entry and processing, Secretarial Services, Calendar and Appointment Services, Filing and Records management, and Sales Support

  • Human Resources and Payroll Services

    Recruitment, Contract Alteration and Promotion, Benefits Administration, Payroll Processing, employee Database management

  • Digital Marketing

    Digital Marketing and Creative Services

    Social Media Management, Content Writing, PPC, SEO & SEM, Graphic Design, Video & Animation, Website Development and Software Development

  • Data Entry

    Data Entry and Digitalisation Services

    Transaction Services, Video Coding, Mail Coding, Data Validation

  • IT Managed Services (Applications and Infrastructure)

    Help Desk, Infrastructure Monitoring, Mobile Device Management, IT Operations for Infrastructure and Software Updates and Patching

Why outsource in the Philippines?
Why outsource in the Philippines?

Our Filipino employees are a major contributor to our success, due to their professional skills, excellent work ethic and high standard of English. With flexible working hours to suit clients needs, and cost effective rates, the Philippines is ideally set up to support your business. Our Philippines operations span over four offices; Bonifacio Global City, Makati City, Ortigas City and Clark. Each are in central business districts and are managed by a leadership team of senior Australian and local personnel.

How offshore services work
  • We build your highly skilled offshore team, manage the whole operation, and ensure service level agreements and KPIs are achieved.

  • Our Transitions Manager and your Subject Matter Expert work together to ensure all processes, systems and information required are documented and fit for purpose.

  • Converga will work with your company to provide all the necessary training for the dedicated team.

  • Once services are live, a monthly meeting will be scheduled with your company’s point-of-contact where monthly reports, tracking performance and operational updates will be shared.

  • Everything is supervised and administered by Converga and all you need to do is expect the delivery of your desired results in a timely manner.

Benefits and Attributes
  • People

    Sourcing and hiring, HR management, Training and induction

  • Facility

    Professional working environment, Dedicated workstation

  • Technology

    Computer and dual-screen and peripherals, Video conferencing system, Internet access, VoIP phone

  • Professional Services and Management

    Transition / onboarding, Operations, Performance, Quality assurance, Business continuity, SLA’s, KPI’s, metrics, Design reporting

  • Over 130 customers

    Blue chip companies, Government agencies, Small and large businesses

  • Multilingual

    Mandarin, Spanish, German, Thai, French, Dutch

  • 24/7 Availability

    24/7 Availability

    We’re helping over 130 clients across multiple industries, 24 hours a day

  • Cost savings and Convenience

Case Study: New Zealand Post - Offshore Shared Services

Since Converga set up its Manila operations, NZ Post has saved NZD$500,000 - $1 million in operational costs annually. NZ Post now has greater visibility of processes, and improved productivity as a result of documenting and understanding processes prior to transition.

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Converga’s community responsibility initiative in the Philippines
  • Send an enquiry

    Email the team
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    Call 1300 557 672

    From within Australia

    Monday to Friday - 8am to 5pm