Department of Home Affairs: Mail and Print Room

Converga delivered a world class national mail and print management solution that has enhanced Department of Home Affairs’ professional image and reduced overall printing costs.

Department of Home Affairs: Mail and Print Room



The Business

The Department of Home Affairs has responsibility for managing migration, humanitarian and citizenship policy and programs. The Department currently has approximately 10,000 staff located both nationally and internationally, and delivers services through offices located in more than 60 countries. The Department of Home Affairs’ annual operating budget is approx. $3.5 billion.

The Challenge

The Department of Home Affairs needed a world class national mail and print management solution to provide consistent service across multiple business units, reduce costs, and increase efficiencies in mail processing and printing.

The Solution

Converga provided The Department of Home Affairs with an outsourced on and off site mailroom solution with delivery points in Sydney, Melbourne, Canberra, Brisbane, Adelaide and Perth.

Staffing solutions were put in place in the The Department of Home Affairs’ National office Print and Copy room to provide a comprehensive reproduction and printing service, as well as immediate services for the Ministers, Secretaries and administration staff offices (including electronic services to regional offices, finishing services, non-technical maintenance of equipment and provision for out-of hours printing and copying).

The Results

For the last 12 years Converga have managed approximately 7 million The Department of Home Affairs mail items per annum, and have implemented courier and remote mail services to an additional eight locations.

Converga have handled the quality printing of over two million Department of Home Affairs items annually, which has enhanced their professional image, alleviated staff of time pressures and reduced overall printing costs.

  • Facts at a glance:
  • Converga provided staffing solutions for The Department of Home Affairs’ National office print and copy room, resulting in a comprehensive reproduction and printing service
  • Converga manage approximately 7 million mail items per year for the The Department of Home Affairs
  • Converga’s solution has enhanced the The Department of Home Affairs’ professional image, alleviated staff of time pressures and reduced overall printing costs
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