Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team.
Your non-core office services and support functions are our core business
Whether you require accounts payable or fully integrated Procure 2 Pay (P2P), we have a transactional processing solution that fits your needs.
Converga delivers world class solutions for your mailroom, information management, document processing, and workflow and exception management.
Hire a virtual workforce of robots to effortlessly automate your repetitive business processes
As a division of Canon Business Services and with 25 years experience in business process outsourcing and a customer satisfaction score of 98.5%, Converga has a reputation for driving business efficiency and proven delivery across finance, retail, and government. The result, you get back to focusing on what drives your business forward.
It is from this wealth of experience that we’re able to offer end-to-end business process solutions with SLAs for accuracy, attendance, uptime, and completion rates, while adhering to the following ISO Standards:
(Information Security Standard)
(Environmental Management System)
(Quality Management System)
Converga’s robust management experience and operational excellence will reduce the time, risk, money and effort that goes into managing your non-core business activities. We understand the barriers companies face when looking to hire offshore staff and have processes in place to manage the transition. Our staff retention rates are among the highest in the industry, due to our internal culture that focuses on customer service, continuous development and employee wellness.
The challenge with offshoring is ensuring consistency and continuity. That’s why were so proud of the performance we’ve developed in our 1000 strong offshore team, with a turnover rate less than 10% against an industry standard 30%
Our unique client delivery framework gives you direct access to specialists across operations, support and service delivery. It means we understand your business better, you always know who to call, and issues are resolved fast.
Our Global Innovation Lab identifies and develops emerging business process technologies. It's commercialised Robotics as a service, Machine Learning and is currently working on what's next. It means you won't just get ahead, you'll stay ahead.
All too often legacy systems hold back growth. Our Built to-Scale Philosophy delivers flexible solutions with scaling options factored in from the start.
With an enviable customer satisfaction score and clients that include Australia's leading financial institutions, major grocery chains and technology startups, you can rest assured we've got your back.
Converga’s RPA helped Canon focus on increasing accuracy, saving time and redeploying staff from manual, repetitive tasks.
Converga helped Canon New Zealand offload manual tasks with a focus on instant response to client sales & service requests.
Converga helped Canon outsource 140 full time roles and showcase its ability to assist large scale businesses improve their efficiencies.